VetReviews · Client surveys
Hear from every client, before they get to their car.
VetReviews sends a short survey the moment the appointment ends, which is why people answer it. What happens next is yours to set: an unhappy client gets a call from a manager, a happy one can be pointed to your review page. You control the flow. We show you the trends.
Text message · today
How likely are you to recommend us?
Kelsey credited. Would you share that publicly?
Leave a Google reviewWhy practices come to us
You are already asking. The problem is how little comes back
Nearly every practice has tried a survey. The ask is not the hard part. Getting enough answers to mean anything, and doing something useful with them, is.
Hardly anyone answers
A survey sent that evening, or printed at the bottom of an invoice, reaches people who have moved on to the rest of their day. A handful of replies a month cannot tell you anything about your practice.
The bad visit goes public first
You hear about it from a review, days later, with no name attached and nothing left to do. A phone call that same evening would have ended somewhere else entirely.
Answers pile up, nothing improves
A folder of responses is not a trend. You cannot see whether this month beat last month, which of your regulars cooled off, or who on your team your clients keep naming.
More answers
The timing is most of the answer
We do not wait until the evening and hope. The survey lands while your client is still walking out, and that one difference is what fills your dashboard instead of your spam folder.
It arrives before they have left
VetReviews watches your practice management system for the end of the appointment and sends the survey then, while the visit is the last thing that happened to them. A survey that goes out that evening competes with dinner, homework and everything else.
It is short, and it stays short
Long surveys get abandoned halfway. The questions your clients see are the few that earn their place, and the rest of the survey depends on what they already told you.
There is nothing to sign into
No account, no app, no password. Whatever you have tried before that asked a client to log in is the reason you are reading this page.
And a small bribe
We are not above bribery either
Chick-fil-A will hand you a free sandwich for filling out their survey, and it works, because of course it does. We cannot cook. So VetReviews does the veterinary version: your practice donates a small amount to a local shelter for every survey a client finishes, and the client chooses which one.
It turns out that people who love animals enough to own one will happily answer a few questions to send a few dollars to a rescue. It is the cheapest lift in response rate we know of, and the money ends up somewhere you would have been glad to send it anyway.
You set the amount and you pick the shelters. VetReviews keeps the running total owed to each one, by month, so the promise your survey makes is one you can actually keep.
Last question
Thank you. Which rescue should our donation go to?
Donations owed
September
Totalled at whatever your practice pledged per completed survey.
You control the flow
What a client says decides what happens next
Everyone gets the same survey. Where it goes after the first answer is a choice you make, and you can change it any afternoon without calling us.
Everyone
How did you hear about us, and how was your visit
Send in a manager
- They tell you what went wrong, in their words
- Offer them a call from a manager
- Your lead is emailed while it still matters
- It sits in a follow up queue until someone clears it
Find out what was missing
- Ask what would have made the visit better
- The detail a monthly average never shows you
- Usually one fixable thing, said plainly
Let them say it out loud
- Ask who looked after them so the credit lands
- Point them to wherever you collect reviews
- Google, Facebook or Yelp, your choice and your order
- See how many of them actually got there
Everyone again
Pick the shelter the donation goes to. Asked on every path, because it was offered to everybody.
Drag a question where you want it. Add one, drop one, reorder them, or put the review question in front of everybody. It arrives set up the way our own hospital runs it, so you have something that works on day one and can change it later.
Before it reaches Google
Catch the bad visit while you can still fix it
An unhappy client is asked what went wrong and whether they would like a manager to call. That answer is worth more than any score, and you have it the same afternoon rather than reading it in public next week.
Whoever owns client experience at your practice gets an email with the complaint in it. It goes into a queue that shows how long it has been sitting there, and closing it out is one click that records who did it. Nothing quietly goes cold.
Most of the time that call is the whole fix. The client wanted someone to know, and you are the one who heard it first.
Text message · today
How likely are you to recommend us?
We are sorry to hear that. What happened?
"We waited almost an hour past our appointment time."
Yes, have a manager call meThe same survey, taken by a client whose morning did not go well.
We capture the trends
Month over month, not a pile of answers
The point of collecting this is to notice something. Every response is scored, compared to what that client thought last time, and rolled into the month, so a slide shows up as a slide instead of a feeling.
Average score
4.8 / 5
Promoter rate
86%
Responses
312
Average score by month
Hatched months imported
Score split
- Promoter 86%
- Passive 9%
- Detractor 5%
Credited by clients
- KTKelsey T.41
- AMAndre M.33
- SBDr. Berger28
Returning client, score fell
J. Alvarez scored 5 in June, 2 today. Awaiting follow up.
- Scores by month, so you can see whether anything is changing
- How many clients answered, and how many you asked
- Your split of happy, indifferent and unhappy clients
- Who your clients name, and how often
- Returning clients whose opinion of you dropped
- Anything waiting on a manager, and how long it has waited
- How many happy clients went on to your review page
- How new clients heard about you
- Donations owed, by charity, by month
The row nobody else would show you
A regular who scored you top marks in June and poorly today is the most useful thing this product produces. It is not a bad month, it is one relationship going wrong, with a name attached and time left to save it.
For your team
The part your staff will ask about
Clients who had a good visit are asked who looked after them, and they pick a face from your team. Those answers add up to a board that says, by name, who your clients keep coming back for.
It is the one number in here that people chase on purpose. A monthly average is something a manager reads. Being named by twelve clients is something a technician tells their family about.
Named by clients this month
Kelsey T.
41
Veterinary technician
Andre M.
33
Client care
Dr. Berger
28
Veterinarian
What it asks of you
Almost nothing, once it is on
VetReviews runs off the appointment in your practice management system. Whatever you run, connecting it is our job, not yours. There is no list to upload, no export to schedule and nothing to hand to the front desk.
Nobody has to remember to ask
The survey goes out on the visit, not on whether the front desk had a spare minute at checkout. Your sample stops being the clients somebody happened to catch.
No new screen in anyone’s day
There is no script at the counter and no tablet by the door. Your managers get a page for responses and follow ups, and that is the only place anyone signs in.
One survey per visit, and a no that sticks
A client who asks not to be messaged is not messaged again, and a client who told you that already is never asked in the first place. A survey that annoys people costs more than it collects.
It comes with your history
Already running something on a free form? We bring those answers across, so your first month has real months behind it instead of starting from nothing.
Where it came from
We built this for our own hospital first
Mountain View Animal Hospital has surveyed its clients since the day it opened, and it is the single reason the practice holds a 5.0 rating. It started as a free form held together by hand, and it worked well enough that it was worth building properly.
VetReviews is that survey with the parts the form could not do. It knows who is coming back, it tells a manager when something went wrong, and it keeps the months side by side.
Part of VetSuite
VetReviews is not sold on its own.
One price per hospital gets you every product we make.
Start hearing from every client
Tell us what you run your practice on and we will show you the survey your clients would get, before you send a single one.